Energy Power Deals Refund Policy

At Energy Power Deals, we are dedicated to delivering exceptional service to our valued customers. In the rare event that a customer needs to request a refund, we have established a comprehensive refund policy to address such situations promptly and fairly.

1. Eligibility for Refunds

Customers seeking a refund must adhere to specific eligibility criteria to ensure a smooth refund process. To qualify for a refund, customers must contact our customer service department within 3 days of the transaction date.

2. Non-Refundable Transactions

While we strive to accommodate our customers’ needs, certain transactions are deemed non-refundable. These include completed gas deliveries, services that have commenced, and transactions older than 3 days.

3. Refund Processing

Upon eligibility, the refund process will be initiated swiftly to minimize inconvenience to our customers. Refunds will typically be processed within 5-7 business days and will be issued to the original payment method used during the purchase.

4. Dispute Resolution

Customer satisfaction is our utmost priority. In the event of dissatisfaction with our services, customers are encouraged to first contact our dedicated customer service team for resolution. Should the issue remain unresolved, customers have the option to escalate the matter to their financial institution for further assistance.

5. Policy Amendments

Energy Power Deals reserves the right to revise and update our refund policy as necessary to adapt to changing circumstances. Any modifications to the policy will be communicated to our customers in a timely manner.

Conclusion

In conclusion, Energy Power Deals is committed to ensuring customer satisfaction and transparency in all transactions. While refunds are subject to specific conditions, we remain dedicated to providing excellent service and addressing our customers’ needs promptly and fairly, with a strict refund window of 3 days from the transaction date.